Contacting a person
Updated 16 August 2026 · Markdown version
The app's "Help" button
The "Help" button sits at the bottom left of the main screens. Tapping it opens "Write your question": you type your doubt and choose who answers, with two side-by-side buttons:
- "An AI answers": an instant answer, with this public guide as its only source. It can make mistakes, and it has a daily limit. Under each answer you have "Didn't help? Message us on WhatsApp".
- "A person answers on WhatsApp": you talk to a person on the team — for whatever the AI can't solve, or whenever you prefer a human.
The AI does know how your account is doing (but not who you are)
So you don't get generic answers, a summary of your account's status travels alongside your question: statements such as "you have an unpublished listing" or "your identity verification is under review". That way the assistant gives you the specific diagnosis instead of listing every possible cause.
That summary carries nothing that identifies you: never your name, email, phone, addresses, your listing's title or the content of your messages. If your account has no issues, the only thing that travels is the line "no issues". The detail is in Privacy and your data.
Two practical consequences:
- The assistant doesn't know your name or your personal details, and it won't ask for them. If they're needed to solve your case, the path is WhatsApp or email.
- The summary is read right before answering, so it can go stale within minutes: if you've just fixed something, say so in your question.
What we store from your question
AI questions are stored anonymously to improve the help: nothing that identifies your account, and any names or contact details in the text are automatically replaced with generic placeholders before anything is stored. Even so, better not to write personal details in your question: they're not needed to help you.
The channels with a person
- WhatsApp: the fastest path. In the app, tap "Help" (bottom left) and choose "A person answers on WhatsApp"; on tegaria.com you have the corner chat button. We reply during working hours.
- Email: info@tegaria.com.
- Form: the contact form at tegaria.com, if you prefer.
What to tell us
To help you right away, include:
- What you were trying to do (publish, like, top up…).
- Which screen you were on and the exact message you got (a screenshot is gold).
- If it's about a payment: the date and amount of the charge.
- Your Tegaria account email, so we can find it.
Before writing, in case it's faster
Most blockers have their page with the fix: why your listing is not visible, a payment doesn't show up, can't like or chat, no results.
Related
Still stuck?
Write to us on WhatsApp using the corner button, or at info@tegaria.com. Tell us what you were trying to do and which screen you were on.