Verify your identity

Why we ask for it

On Tegaria you only deal with real people: we verify every user's identity to prevent fraud. Verification is requested once, right when you're about to interact with another person for the first time: liking, chatting, writing a review, reporting, or publishing a second listing. Blocking someone does not require it: it is your own protection, and it must not depend on paperwork.

Until then you can use the app without verifying: create your account, write your listing or your search, and browse.

How it works (about 2 minutes)

1. When it's needed, the app shows the "Verify your identity" notice. Tap "Verify now". You can also start yourself: tap the three-line icon (☰), top left, and choose "Verify identity".
2. On the "Verify your identity" screen, tap "Start verification".
3. Three steps: a photo of your ID document (national ID, passport or driving licence), a biometric selfie and phone verification.

If something fails (blurry photo, poor light), you can repeat the process.

What each status means

• Approved: done — you can like, chat and everything else. You won't have to repeat it.
• In review: the provider is checking your documentation. It's usually quick; we'll notify you as soon as it's done.
• Approved: we tell you without you having to watch the screen — you get a notification and it stays in your "Alerts" inbox. If you use Tegaria from the browser and don't have the app installed, it reaches you by email.
• Declined: something didn't add up (unreadable document, mismatched data…). You can try again from the same place.
• Half-done or expired: if you left it started, pick it up again from the ☰ menu (top left), under "Verify identity".

What happens to your data

Tegaria doesn't store your document or your biometric data. Verification is handled by Didit, an ISO 27001-certified provider assessed by Spain's Treasury, the Bank of Spain and SEPBLAC, and your data is hosted in the EU. If you delete your account, the verification identity is kept for a time to prevent fraud; details in Account and data deletion.

Still stuck?

Write to us via the app's "Help" button (bottom left) or at info@tegaria.com.

Related

• The double like: like, match and chat
• Publish your listing