Help Center
One task per page, using the app's real button names. And if you get stuck, write to us.
Getting started
- What is Tegaria and how it worksRoom rental by affinity: verified profiles, the double like, and chat only when you've both said yes.
- How much does Tegaria costWhat's free and what's paid, for individuals and for agencies: the free first listing, the price of publishing, the professional like, the wallet and VAT.
- The app tutorialWhat Tegaria's tutorial is, how to start it with Watch Tutorial in the menu, what it shows you with sample data, and how to replay it anytime.
- Automatic translationsWhat gets translated when someone reads your listing or profile in another language, how to see the original text, and what is never translated.
Identity & account
- Create your account and choose your roleHow to sign up at app.tegaria.com, verify your email, choose between tenant and landlord, and switch role or language.
- Verify your identityWhy Tegaria asks you to verify your identity, how it's done in about 2 minutes, what each status means and what happens to your data.
- Delete your accountHow to delete your Tegaria account from the app, what is removed immediately, what is kept for safety reasons, and how to request deletion if you cannot sign in.
Publishing & payments
- Publish your listingHow to publish your room step by step: photos, area, living preferences, invisible mode, and what it costs (the first one is free).
- Why your listing is not visibleEvery reason a listing may not be visible — Unpublished, Hidden, Expired — and the fix for each.
- Top up your walletHow to top up by card, which amounts exist, how VAT works, what to do if a payment doesn't show up, and the refund policy.
- Edit, hide or delete your listingHow to change your listing, take it out of sight temporarily or delete it for good — and what happens to your candidates, your matches and your conversations with each action.
- Invisible modeHow to publish your room without a public listing: only candidates you like first can see it.
- Living preferencesHow the "Must have", "Nice to have" and "No preference" levels work, and how they affect who you see and who sees you.
- Share your listing on social mediaHow to send your listing over WhatsApp, Instagram or any network with its public link: the share button, what the receiver sees and how to withdraw the link.
Finding a room
- Create your search profileHow to say what you're looking for — area, budget, type of living arrangement — so compatible listings find you. Searching is free.
- Why you see no results or candidatesHow result and candidate cards come to be, why sometimes there are none, and what you can adjust while you wait.
- The search motivationWhat the motivation tag is, how to choose it, who sees it, why it never filters results and how to suggest a missing one.
Likes, matches & chat
- The double like: like, match and chatWhat happens when you like someone, when the chat opens, how to use the four queues on your board, and why a conversation sometimes disappears.
- Agreements and closing conversationsHow a match conversation ends with 'We have an agreement' or 'No agreement', what the other person sees, how to undo a closure made by mistake, and what the Agreements screen keeps.
- Changing your mind about a candidatePassing on a candidate isn't final for 7 days: how to bring back what you discarded, why a listing you rejected comes back on its own if it drops at least 10% in price, how to stop that for good, and why none of it is possible once a conversation has started.
- ReviewsWho gets rated, the 10-day window, why nobody reads your review until it's published, the text check, the public reply and what to do about an unfair review.
- Stop seeing someoneThree ways to say no, from the mildest to the most serious: discard a card, "Don't suggest this to me again", and block the person. What each one does, what the other side notices, and how to undo them.
Ambassadors & agencies
- Become your area's ambassadorHow to become an agent: the ambassador application, activation by the Tegaria team, your profile with fees and working areas, and how you get paid.
- Register your agencyHow a real estate agency joins Tegaria: application, manual approval and what it gets — storefront, directory and authorship seal.
Safety & privacy
- Avoiding rental scamsWhat Tegaria already does for you and the golden rules to avoid fraud when searching for or renting out a room.
- Reporting or blocking someoneHow to report a behaviour or block a user, what happens next, and how to report a directory tag.
- Privacy and your dataWhat data Tegaria keeps, who sees it, what happens to agreements and closed conversations, what data the help assistant uses, and how to exercise your rights.
- If your account has restricted useWhat a temporary use restriction means, why it is applied, what you can still do, how to file an appeal and when it is lifted.
Alerts & troubleshooting
- NotificationsWhich alerts Tegaria sends, the in-app Alerts inbox that keeps their history, how to control them from Settings and what to check if they don't arrive.
- Contacting a personTegaria's help paths: your AI assistant with this guide, WhatsApp with the team, or email — and what to tell us so we can help you right away.
Still stuck?
Write to us on WhatsApp using the corner button, or at info@tegaria.com. Tell us what you were trying to do and which screen you were on.
Prefer asking your AI assistant? Tell it to read the official guide at tegaria.com/llms.txt