Delete your account

Before you start

Deleting your account is irreversible. Your listing or search profile, your matches and your chats stop being available, and your listing's public page (if you had one) is unpublished.

Just want to disappear for a while? There are gentler options: hide your listing or turn on invisible mode.

How to delete your account from the app

Tap the three-line icon (☰) at the top left and choose "My Profile".
Scroll to the bottom of the screen and tap "Delete account".
Confirm in the "Delete account?" dialog — it warns you that the action is irreversible and that your personal data will be deleted.

What is removed and what is kept

When you delete your account, your profile is anonymized right away: we delete your identifying data (name, email, phone, photo and identity document) and your name is shown as "Deleted user" in old conversations.

For community safety and legal reasons, not everything is erased:

Your verification identity is kept at the identity verification provider for one purpose only: preventing a blocked or deleted account from simply signing up again.
Reports linked to your account are kept, together with the block each one carries with it, to protect other users; the name of the blocked person is removed from that record. Blocks you placed on your own initiative are erased completely, in both directions: the ones you placed and the ones others placed on you.
Payment and wallet records are kept for the periods required by commercial and tax law (in general, up to 6 years).
The legal audit trail (for example, your acceptance of the terms) is kept as a legal obligation.

Any questions you asked the help assistant are already stored anonymously, with no link to your account, so there is nothing of yours left to delete there.

The full details are in the privacy policy, section "Data retention and account deletion".

Your wallet balance

Topped-up balance is, as a general rule, non-refundable. If you believe your case is special (a duplicate payment, an error), write to us before deleting the account — once it is gone, helping you gets harder. The refund policy is explained in How much does Tegaria cost.

Deleting only some data, without closing your account

You do not need to close your account to remove specific information. From the app itself you can:

Delete your listing: open your listing's card on your dashboard, tap "More options" and choose "Delete listing". It is removed for good, along with its photos and text (step by step). If you only want to take it down for a while, use "Hide listing" instead.
Delete your search profile: from your search card, using the same "More options" menu.
Remove your photos or change your profile details: tap the three-line icon (☰) at the top left, choose "My Profile" and edit or delete whatever you want (photo, description, living preferences). It is saved when you confirm.

Anything else: email us at info@tegaria.com from your account's address, telling us what information you want deleted. Exercising your right to erasure is free and we will reply within the period set by the GDPR (one month).

What we cannot delete on request is what we are required to keep: payment and wallet records (commercial and tax law), the legal audit trail of your acceptance of the terms, and the reports linked to your account together with their block (other users' safety). It is the same criterion explained above.

If you cannot sign in

You can also request deletion without signing in: email us at info@tegaria.com from the email address you registered with, asking for your account to be deleted. We will confirm it through that same channel. If you also lost access to that email, tell us in the message and we will explain how to prove the account is yours.

If your account has restricted use

Deleting your account does not cancel a temporary use restriction. While the period lasts you will not be able to register again with the same email address or verify the same phone number. Once it ends, you can register again as normal.