Top up your wallet

What the wallet is for

Your wallet balance pays for listing publications (€15 for 3 months; the account's first listing is free). If you're an agency, your wallet also covers your professional activity in the app.

How to top up

1. Open the wallet: tap the three-line icon (☰), top left → "Wallet" (the line shows your balance), and tap "Top up". You can also get there from ☰ → "Pricing" with the "View my wallet" button — or from the publish flow itself: if balance is missing, the app brings you here on its own.
2. On "Top up wallet", under "Choose an amount", pick €15, €30 or €50.
3. Before paying you'll see the exact breakdown: "You'll receive €15.00 in balance · One-time payment: €18.15 (21% VAT included)". VAT is paid on the top-up; the balance you receive is already net.
4. Tap "Pay €18.15" and complete the card payment in the secure checkout (Stripe).

Once the payment is confirmed, the app takes you to your wallet, with the new balance and the top-up at the top of the movements, and tells you: "Top-up complete: balance updated.". If you came from publishing a listing or a profile, there's nothing else to do: it publishes on its own, it's charged to your balance —you'll see that in the movements too— and you get a notification.

"Waiting for payment confirmation…"

The bank's confirmation can take a few seconds; the screen waits and the balance updates automatically once completed. If you paid and after a few minutes the balance still isn't there:

1. Check the wallet movements in case it's already recorded.
2. Check with your bank whether the charge actually went through.
3. If the charge exists and the balance doesn't, write to us via the app's "Help" button (bottom left) or at info@tegaria.com with the date and amount, and we'll sort it out.

Refunds and invoices

Topped-up balance is meant for payments inside Tegaria and, as a general rule, is not refundable. If you believe your case is special (a duplicate payment, an error), write to us and we'll look into it. If you need an invoice for a top-up, ask us at info@tegaria.com.

Related

• How much does Tegaria cost
• Publish your listing
• Why your listing is not visible