# Notifications

> Which alerts Tegaria sends, the in-app Alerts inbox that keeps their history, how to control them from Settings and what to check if they don't arrive.

## What Tegaria alerts you about

What matters and little else: when you receive a like, when there's a match, when a new opportunity compatible with your listing or your search shows up, when a message arrives, and any news about your agreements and your reviews. Waiting works on its own: no need to check in every hour.

## The "Alerts" inbox

Every alert is kept inside the app, even if the phone notification never reaches you. Tap the three-line icon (☰) at the top left and choose **"Alerts"**: there's the full history, newest first, with "Load more" at the end.

Worth knowing:

- **The menu entry carries a counter** of what you haven't seen yet, and it moves on its own while you use the app.
- **Tapping an alert takes you there**: to the chat, to the candidate's profile, to "Agreements" or to "My reviews", depending on what it is.
- **Conversations don't flood your inbox**: all the messages of one chat collapse into a single entry that updates with the latest one. An active chat takes one line, not fifty.
- **The history exists even if you have notifications turned off**, or never granted the browser permission. The settings below govern whether we *interrupt* you; the inbox records what happened either way.
- **Alerts are kept for 90 days** and then clear themselves. What they point to — your matches, chats, agreements and reviews — stays where it is: the inbox is the alert, not the content.

## Where they're controlled

In the app's Settings:

- **"Push notifications"** — the phone or browser alerts. The switch belongs to **your account, not to the device**: turn it off and every phone of yours goes quiet at once, not just the one in your hand.
- **"Email notifications"** — the ones that arrive by email. There's a section further down, "Which emails we send", with the detail.
- **Alert frequency** — the "At most one alert every 4 hours" brake: on, it groups alerts so we're not a nuisance; "When off, you receive every alert right away".
- **"Alert me when something I discarded drops its price"** — **off out of the box**. A listing you discarded comes back to your queue on its own if it drops at least 10% below what you already rejected; with the switch off that happens quietly, with no notification and no inbox entry. Turned on, you get both — [how a discard comes back](https://tegaria.com/en/help/changing-your-mind-about-a-candidate).

Both switches govern **delivery**, never the history: with them off, your alerts still show up under "Alerts" when you come back. The only switch that decides whether an alert *exists at all* is the last one, about price drops.

## Which emails we send

Tegaria writes rarely, and almost always for a specific reason:

- **When you finish creating your account**, a welcome email. It's the only one sent once in a lifetime.
- **When we couldn't reach your phone.** This is the safety net: if the app isn't installed on any device — because you use Tegaria from the browser, say — what would have been a notification reaches you by email instead. It covers messages, likes, matches, new opportunities and news about an agreement.
- **When your identity verification is approved.**

Two things that spare you surprises:

- **At most one email a day of each kind.** Twenty messages will not become twenty emails: the first one of the day tells you, and the rest waits for you in the app. And if the app is installed and working, **we don't write**: that's what the notification is for.
- **Emails about restrictions on your account always arrive**, even with "Email notifications" off. They are communication we owe you — what happened, until when, and how to appeal — not product alerts, so they don't hang off a switch.

Product alerts come from **notificaciones@tegaria.com** and everything else (support, account, restrictions) from **info@tegaria.com**. You can reply to either: a person reads them.

## If they don't arrive

1. **Check the "Alerts" inbox first** (☰ → "Alerts"): if the alert is there, you've missed nothing — what's failing is the notification, not the system.
2. **System permission**: the browser or the phone must allow notifications from app.tegaria.com. If you once said "no", enable it in the browser settings (address-bar padlock → Notifications) or in the app settings on Android.
3. **Tegaria settings**: check that "Push notifications" is on in Settings.
4. **The chosen frequency**: with the 4-hour brake on, several alerts in a row arrive grouped — that's expected, not a bug.
5. **Email**: check the spam folder, and search for **both** addresses — **notificaciones@tegaria.com** and **info@tegaria.com** — not just one. And remember email is the safety net for people without the app: if you have it installed and working, the normal thing is that you receive **no** alert emails.

If after checking everything nothing arrives, [tell us](https://tegaria.com/en/help/contact-support).

## Related

- [Why you see no results or candidates](https://tegaria.com/en/help/why-no-results-yet)
- [The double like: like, match and chat](https://tegaria.com/en/help/double-like-match-and-chat)
- [Changing your mind about a candidate](https://tegaria.com/en/help/changing-your-mind-about-a-candidate)
- [Agreements and closing conversations](https://tegaria.com/en/help/agreements)

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Official page: https://tegaria.com/en/help/notifications · Guide index: https://tegaria.com/llms.txt